97pk Privacy Policy — How We Protect Your Data

1 Overview and Scope

This Privacy Policy applies to all users of the 97pk platform, including the website at 97pk.onl and the 97pk mobile app available for Android devices. It covers all personal data collected when you browse the site, register an account, make a deposit or withdrawal in PKR, play any game, or contact our support team.

By registering an account with 97pk, you confirm that you have read this policy and understand how your data is handled. This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

We take a minimal-data approach wherever possible. If a piece of information is not genuinely needed to operate your account or process your payments, we do not collect it. Where we do collect data, we handle it with care and keep it only for as long as necessary.

2 What Personal Data We Collect

The information 97pk collects falls into a few clear categories depending on how you use the platform:

Registration and Account Data

• Your full name as it appears on your CNIC or other identity document.
• A valid mobile number — this is used for account verification and security alerts.
• Date of birth — to confirm you meet the 18+ age requirement.
• A password you create — stored in an encrypted format; never readable by staff.

Identity Verification Data

• A copy of your CNIC or other government-issued ID, requested when you process a withdrawal above a certain threshold or if our security review flags a need for verification.
• In some cases, a selfie photograph for facial verification purposes, processed by a third-party verification provider.

Transaction Data

• Deposit and withdrawal amounts, dates, payment method references and transaction IDs.
• JazzCash, Easypaisa, Raast or bank account reference details used for PKR transactions — limited to what is needed for the transfer.

Platform Usage Data

• Games played, bet amounts, session duration and general activity logs.
• Device type, operating system and browser/app version — used for troubleshooting and compatibility.
• IP address — used for security monitoring and fraud detection.

Support Communications

• Records of live chat conversations and any messages you send to 97pk support — retained for quality assurance and dispute resolution.

3 How We Use Your Data

Every piece of data 97pk collects is used for a specific, legitimate purpose. We do not collect information speculatively or keep it around indefinitely without reason.

We do not use your data to build profiles for sale to third parties, and we do not use your gaming activity for any purpose outside of running and improving the 97pk platform.

4 Data Sharing and Third Parties

97pk does not sell, rent or trade your personal data to any third party. Data is shared only in the specific circumstances listed below, and only to the extent strictly necessary for each purpose.

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer providers receive only the transaction details required to execute your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity verification providers: Where a CNIC check or facial verification is required, your documents are processed by a specialist third-party KYC provider. They are contractually bound to use your data solely for verification and to delete it once the process is complete.
• Game content providers: Some casino and live casino games on 97pk are supplied by third-party game studios. These providers may receive a session token and game-related data to run the game correctly, but they do not receive your personal account details.
• Technical infrastructure providers: Hosting, security and analytics services that support the 97pk platform may process data on our behalf. All such providers are bound by data processing agreements that restrict use of your data to agreed purposes only.
• Legal or regulatory requirements: If 97pk is required by a valid legal process to disclose specific information, we will comply with that obligation. We will inform you if we are legally permitted to do so.

Beyond the above, your data stays with 97pk. We have no commercial arrangement to share player data for advertising, profiling or any other purpose outside of operating your account.

5 Payment Data and Financial Security

All financial transactions on 97pk are conducted in Pakistani Rupees (PKR). When you deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment is processed through the respective provider's secure infrastructure. 97pk does not store full payment credentials such as mobile wallet PINs or bank account passwords.

• Deposit and withdrawal transaction records are kept for a minimum period for audit and security purposes. These records contain transaction IDs, amounts and timestamps — not full financial credentials.
• All deposits must be made from a payment method registered in your own name. This is both a security measure and a fraud prevention requirement. Third-party payments are rejected and may trigger an account review.
• Withdrawal requests are sent only to verified accounts belonging to the registered player. This protects you against unauthorised withdrawal attempts.

6 Cookies and Tracking Technologies

97pk uses cookies and similar technologies on the website and in the app to make the platform work correctly and to understand how players use it. Cookies are small files stored on your device. Here is how we use them:

• Essential cookies: Required for the platform to function. These include session tokens that keep you logged in while you play and security cookies that help detect unusual activity. These cannot be disabled without breaking the platform.
• Performance cookies: Used to understand which parts of the platform are used most, how long sessions last and where technical issues occur. Data from these cookies is aggregated and not linked to your individual account.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to reset them on each visit.

97pk does not use advertising or tracking cookies that follow you across other websites. We do not participate in cross-site advertising networks. The cookies we use are limited to what is needed to run and improve the 97pk platform itself.

Most browsers allow you to manage or delete cookies through their settings. Blocking essential cookies will affect your ability to log in and use the platform normally.

7 How Long We Keep Your Data

97pk keeps your personal data only for as long as it is needed for the purpose it was collected, or for as long as required by applicable record-keeping obligations. The general retention periods we follow are:

• Active account data: Kept for the duration of your account. If you close your account, core account records are retained for a period to allow for dispute resolution and audit.
• Transaction records: Deposit and withdrawal history is retained for a minimum of five years for financial record-keeping and fraud investigation purposes.
• Identity verification documents: CNIC copies and verification selfies are retained for the period required to satisfy the KYC process and are then securely deleted, subject to any overriding legal requirement.
• Support chat records: Retained for up to two years after the conversation, used for dispute resolution and training purposes.
• Device and usage logs: Retained for up to 12 months in identifiable form, after which they are anonymised or deleted.

When data is no longer required and retention periods have passed, it is securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

8 How We Secure Your Data

97pk applies layered security measures to protect your personal data and account from unauthorised access, loss or misuse. While no platform can guarantee absolute security, we take practical and proportionate steps to reduce risk at every level.

• Encryption in transit: All data exchanged between your device and 97pk servers is encrypted using HTTPS/TLS. This applies to the website and the 97pk app equally.
• Password storage: Passwords are never stored in plain text. They are hashed using a strong one-way algorithm so that even if system data were ever accessed, passwords would not be readable.
• Access controls: Staff access to player data is strictly limited by role. Only staff with a legitimate operational need can access account information, and all access is logged.
• Two-factor authentication: 97pk supports two-factor verification on login, adding an extra layer of protection for your account beyond just your password.
• Fraud monitoring: Automated systems monitor account activity, login locations and transaction patterns for signs of unusual behaviour. Suspicious activity triggers an alert and may result in a temporary account hold pending review.

9 Your Data Rights

You have meaningful control over your personal data held by 97pk. The following rights are available to all registered players:

To exercise any of the above rights, contact the 97pk support team via in-app live chat. We may need to verify your identity before actioning a data request.

10 Minors and Age Protection

97pk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age is checked as part of the registration process, and additional verification may be requested at any time.

If you believe that a minor has created an account on 97pk or has accessed the platform using your account, contact support immediately. Any account found to belong to a minor will be closed without delay, all funds will be forfeited, and any associated personal data will be deleted in line with our data retention policy.

11 Updates to This Privacy Policy

97pk may update this Privacy Policy from time to time as the platform evolves, new payment methods are added, or legal requirements change. When material changes are made, registered players will be notified via their registered mobile number or through an in-app notification on next login.

The updated policy will be published on this page with a revised effective date shown at the top. We encourage you to check this page periodically, particularly if you are about to share new information with us — for example, when completing identity verification for a withdrawal.

Continued use of the 97pk platform after a policy update constitutes acceptance of the revised terms. If you have concerns about a change, contact support before continuing to use the platform.

12 Contact and Data Queries

For any questions about this Privacy Policy, how your data is handled, or to exercise your data rights, reach out to the 97pk support team. The fastest way to get a response is through in-app live chat, which is available 24 hours a day, seven days a week.

You can also reach us by email at the address shown in the footer of this page. When contacting us about a data request, please include your registered mobile number and a brief description of your query so we can route it to the right team quickly.

We aim to acknowledge all data-related queries within 48 hours and to resolve them within a reasonable timeframe depending on complexity. Identity verification will be required before any personal data is disclosed or deleted.